Refund Policy

If you are not satisfied with your purchase of a one-time coaching program or package, you may request a refund within 7 days of your initial payment, provided you have not used more than one session and have not accessed all digital materials.

Sessions that have already been delivered, completed, or missed without proper notice, as well as digital materials you have accessed, are non-refundable. The Discovery Session fee is non-refundable once delivered.

For multi-session packages, any unused (and unscheduled) sessions can be refunded on a pro-rata basis if requested within the 7-day window. After this period, unused sessions are not eligible for refund but may be rescheduled within your program timeline.

Monthly plans may be canceled at any time. Cancellation takes effect at the end of your current paid month, and no further payments will be charged. No partial refunds are provided for unused time within a paid month.

Sessions canceled with at least 24 hours’ notice can be rescheduled within your program timeframe. Missed sessions or late cancellations are considered used and are not eligible for refund.

If you notice a duplicate or accidental charge, please contact Mariano Lugo Coaching within 14 days for a prompt investigation and, if appropriate, a full refund.

To request a refund, email contact@marianolugo.online with your purchase details and reason for the request. You will receive a response within 3 business days.

Refunds are processed via Stripe and may take 5–10 business days to appear in your account, depending on your bank's policies.

If you believe you are entitled to a refund, please contact Mariano Lugo Coaching first before initiating a chargeback through your bank. We are committed to resolving billing concerns directly and promptly.